Resolving Service Complaints

The Children's Aid Society of London & Middlesex is committed to offering the best possible services to children, youth and families. If you have a concern or complaint about service, we want to work with you to resolve the issue.

Informal Complaints

The most direct and efficient way to resolve the issue is to discuss your concern/complaint directly with your worker (or his/her supervisor or other contact person). Informal complaints do not need to be in writing.

Formal Complaints

CAS has a formal complaint process. Formal complaints must be in writing. Please see the two attachments below for details on the process as applicable. If you require assistance with putting your concern/complaint in writing, we suggest you ask a family member, trusted friend or other community agency.

PROCEDURE FOR REVIEW OF COMPLAINTS
- Children, Youth & Families
- Referral Sources & Community Partners

MORE INFORMATION
- The Child and Family Services Review Board (CFSRB) conducts reviews and hearings on a number of matters that affect children, youth and families in Ontario.

- The Ontario Child Advocatesupports Ontario's most vulnerable youth through their advocacy work. 

- Concerns/complaints regarding issues decided by the Court or that are currently before the Court fall under the Labour Relations Act are not eligible for review.

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